About the job

Objectives of the Role

We are looking for a Technical Solutions Designer / Solutions Architect for a role based in Durban. This is a critical role within Architecture and serves as the owner of the Customer solution roadmap, Technical Design, support and commercial build of E2E Customer solutions. Internal Technical focus 60%, external Technical and Customer focus 40%.


Pre-Sales, Sales and Customer interface

  • Attend and participate in internal and external meetings relevant to the pre-sales cycle
  • Responsible for solution feasibility, qualification and articulation
  • Determination of internal and external technology/technical, pricing and vendor requirements for Solutions
  • Production and provision of architectural design and execution of solutions for Customer requirements
  • Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery
  • Provide technical and solutions support and advice for Sales Team and assist in evaluating opportunities based on technical requirements and alignment with business capabilities
  • Ensure collaboration with vendors and partners to understand latest offerings

Technical interface

  • Consult with the Technical teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet company requirements and Customer needs
  • Ensuring compliance with Borwood Architecture and Engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD) for all Customer solution requirements
  • Owning the process and following correct approval protocol from Divisional Technical Leads
  • Technical oversight of the development and delivery of the Solution over the project lifecycle
  • Analysis of key performance metrics and indicators for network infrastructure to ensure service availability
  • Analysis of infrastructure resource utilisation, trending, and capacity planning

Operations interface

  • Production and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery and Support) requirements
  • Solutions review post implementation and Customer handover of the Solution to the Customer (Designed versus As Built)
  • Internal engagements with Delivery and Support teams

Necessary Experience and/or Qualification

  • 5+ years of Pre-Sales and/or Solution Architecture experience in a Service Provider environment or ICT / Telecommunications Industry
  • 5+ years of Technical Engineering experience
  • Relevant network certifications an advantage ie Cisco, Fortinet, AWS and/or Azure
  • Deep technical understanding of networking, voice and secure cloud products and services
  • Knowledge and experience of physical network infrastructure
  • Experience in communicating complex technical solutions directly with Customers
  • Experience in articulating technical designs and requirements in a structured format

Personal Skills/Competencies Required

  • Excellent written and verbal communication skills
  • Excellent Visio skill in creating diagrams both internal and external facing
  • Excellent documentation and technical design documentation skills
  • Technical and strong analytical skills required
  • Creative approach to problem solving

Salary: Market Related

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