About the job
Objectives of the Role
We are looking for a Technical Solutions Designer / Solutions Architect for a role based in Durban. This is a critical role within Architecture and serves as the owner of the Customer solution roadmap, Technical Design, support and commercial build of E2E Customer solutions. Internal Technical focus 60%, external Technical and Customer focus 40%.
Pre-Sales, Sales and Customer interface
- Attend and participate in internal and external meetings relevant to the pre-sales cycle
- Responsible for solution feasibility, qualification and articulation
- Determination of internal and external technology/technical, pricing and vendor requirements for Solutions
- Production and provision of architectural design and execution of solutions for Customer requirements
- Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery
- Provide technical and solutions support and advice for Sales Team and assist in evaluating opportunities based on technical requirements and alignment with business capabilities
- Ensure collaboration with vendors and partners to understand latest offerings
Technical interface
- Consult with the Technical teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet company requirements and Customer needs
- Ensuring compliance with Borwood Architecture and Engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD) for all Customer solution requirements
- Owning the process and following correct approval protocol from Divisional Technical Leads
- Technical oversight of the development and delivery of the Solution over the project lifecycle
- Analysis of key performance metrics and indicators for network infrastructure to ensure service availability
- Analysis of infrastructure resource utilisation, trending, and capacity planning
Operations interface
- Production and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery and Support) requirements
- Solutions review post implementation and Customer handover of the Solution to the Customer (Designed versus As Built)
- Internal engagements with Delivery and Support teams
Necessary Experience and/or Qualification
- 5+ years of Pre-Sales and/or Solution Architecture experience in a Service Provider environment or ICT / Telecommunications Industry
- 5+ years of Technical Engineering experience
- Relevant network certifications an advantage ie Cisco, Fortinet, AWS and/or Azure
- Deep technical understanding of networking, voice and secure cloud products and services
- Knowledge and experience of physical network infrastructure
- Experience in communicating complex technical solutions directly with Customers
- Experience in articulating technical designs and requirements in a structured format
Personal Skills/Competencies Required
- Excellent written and verbal communication skills
- Excellent Visio skill in creating diagrams both internal and external facing
- Excellent documentation and technical design documentation skills
- Technical and strong analytical skills required
- Creative approach to problem solving
Salary: Market Related