Borwood  Durban, KwaZulu-Natal, South Africa On-site


Objectives of the Role

We are looking for a full time Technical Solutions Designer (ISP/Telecoms) in Durban(Only Durban candidates will be considered). This role will own Customer solutions for standard and non-standard requirements. Internal Technical focus 60%, external Customer focus 40%. Engineering background with growth into the architecture function would be essential


Key Responsibilities:

Pre-Sales, Sales and Customer interface

  • Responsible for solution feasibility, qualification and articulation
  • Determination of internal and external technology/technical, pricing and vendor requirements for solutions
  • Production and provision of customer  design requirements
  • Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery
  • Provide technical and solutions support or sales team and assist in evaluating opportunities based on technical requirements and alignment with business capabilities
  • Internal engagements with sales and project teams
  • External engagements with customers and suppliers

Technical interface

  • Consult with the technical teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet customer requirements
  • Ensuring compliance with Borwood architecture and engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD)
  • Technical oversight of the development and delivery of the Solution over the project lifecycle
  • Analysis of infrastructure resource utilisation, trending, and capacity planning
  • Internal engagements with engineering teams

Operations interface

  • Production and provision of complete solutions delivery and support packs in line with operations (Delivery and Support) requirements
  • Internal engagements with support teams

Necessary Experience and/or Qualification

  • 5+ years of Pre-Sales and/or Solution Architecture experience in a Service Provider environment or ICT / Telecommunications Industry
  • 5+ years of Technical Engineering experience
  • Relevant network certifications an advantage ie Cisco, Fortinet, AWS and/or Azure
  • Deep technical understanding of networking, voice and secure cloud products and services
  • Knowledge and experience of physical network infrastructure
  • Experience in communicating complex technical solutions directly with customers
  • Experience in articulating technical designs and requirements in a structured format

Personal Skills/Competencies Required

  • Excellent written and verbal communication skills
  • Excellent Visio skill in creating diagrams both internal and external facing
  • Excellent documentation and technical design documentation skills
  • Technical and strong analytical skills required
  • Creative approach to problem solving
  • Interpersonal communication and customer service skills
  • Self-motivated, project and account management experience
  • Travel to prospective customer’s sites as necessary
  • Ability to follow standard engineering principles and practices
  • Able to create strong relationships with customers

Salary – Market Related


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