Borwood Durban, KwaZulu-Natal, South Africa On-site
Objectives of the Role
We are looking for a full time Technical Solutions Designer (ISP/Telecoms) in Durban(Only Durban candidates will be considered). This role will own Customer solutions for standard and non-standard requirements. Internal Technical focus 60%, external Customer focus 40%. Engineering background with growth into the architecture function would be essential
Key Responsibilities:
Pre-Sales, Sales and Customer interface
- Responsible for solution feasibility, qualification and articulation
- Determination of internal and external technology/technical, pricing and vendor requirements for solutions
- Production and provision of customer design requirements
- Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery
- Provide technical and solutions support or sales team and assist in evaluating opportunities based on technical requirements and alignment with business capabilities
- Internal engagements with sales and project teams
- External engagements with customers and suppliers
Technical interface
- Consult with the technical teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet customer requirements
- Ensuring compliance with Borwood architecture and engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD)
- Technical oversight of the development and delivery of the Solution over the project lifecycle
- Analysis of infrastructure resource utilisation, trending, and capacity planning
- Internal engagements with engineering teams
Operations interface
- Production and provision of complete solutions delivery and support packs in line with operations (Delivery and Support) requirements
- Internal engagements with support teams
Necessary Experience and/or Qualification
- 5+ years of Pre-Sales and/or Solution Architecture experience in a Service Provider environment or ICT / Telecommunications Industry
- 5+ years of Technical Engineering experience
- Relevant network certifications an advantage ie Cisco, Fortinet, AWS and/or Azure
- Deep technical understanding of networking, voice and secure cloud products and services
- Knowledge and experience of physical network infrastructure
- Experience in communicating complex technical solutions directly with customers
- Experience in articulating technical designs and requirements in a structured format
Personal Skills/Competencies Required
- Excellent written and verbal communication skills
- Excellent Visio skill in creating diagrams both internal and external facing
- Excellent documentation and technical design documentation skills
- Technical and strong analytical skills required
- Creative approach to problem solving
- Interpersonal communication and customer service skills
- Self-motivated, project and account management experience
- Travel to prospective customer’s sites as necessary
- Ability to follow standard engineering principles and practices
- Able to create strong relationships with customers
Salary – Market Related