• Maintain the reliability and security of Borwood’s global IT infrastructure, including voice, network, security and hosting elements.
  • Assure ongoing IT infrastructure performance by building appropriate technical designs and configurations and providing escalation support for the infrastructure
  • Provide technical advice, recommendations and support to assist Borwood sales teams in building proposals and designs for customer projects



  • Support for the network and IT infrastructure
    – Using appropriate tools and resources to troubleshoot IT infrastructure problems and outages
    – Work with customers and Borwood staff for problem resolution
  • Customer Engagement
    – Work closely with the technical and account management teams to build a broad framework for successful engineering engagements with Borwood customers.
    – Work closely with customer engineering and project teams to provide consulting, operational and engineering support for customer proposals and projects as required.
  • Network Engineering
    – Work within established configuration and change management policies to ensure success of network changes
    – Participate in the installation, configuration, maintenance and ongoing management of network, security, hosting and voice equipment as required.
  • Ensure security of the technical infrastructure
    – Use appropriate configurations, tools and follow relevant procedures to assure the security of the technical infrastructure
  • On-going Reporting and Monitoring
    – Assist in the monitoring of key performance metrics and indicators for IT infrastructure to ensure service availability
  • Knowledge Management
    – Provide subject-matter expertise to assist in business development and opportunities

*A detailed Job Description is available on request.



  • 5 years+ of hands-on network engineering experience in a business focussed environment
  • 3 years+ experience working directly with business customers
  • 1 years+ experience in providing documented infrastructure designs aligned to business requirements
  • Proven understanding of networking protocols and configurations (e.g. BGP, OSPF, MPLS, QoS)
  • Proven understanding of monitoring, network diagnostic and network analytics tools
  • Proven understanding of security features such as proxy, WAF, IPSEC / SSL VPN, IDS, and UTM services
  • Experience with Fortigate firewall configurations and deployments an advantage
  • Experience with Cisco Meraki SD-WAN and LAN deployments an advantage
  • Knowledge and experience of physical network infrastructure
  • Experience with ISO 27002 and PCI an advantage
  • Experience with Sonus Voice deployments an advantage
  • Relevant network certifications an advantage
  • Experience working with Linux / Unix an advantage
  • Strong understanding and experience working with eBGP, transit and IX peering configurations an advantage
  • Knowledge / experience of SIP, G.711, and G.729 voice coding schemes, Call Admission Control an advantage



  • Strong oral and written communication skills, being able to articulate technical issues clearly
  • Highly technical, with strong analytical and problem solving skills
  • Adaptability to a fast-paced dynamic global environment with an entrepreneurial atmosphere
  • Multi-tasking across multiple customer and supplier technology, knowledge and operating domains
  • Contribution to continuous improvement and innovation
  • Adopting a thorough and organised approach to work
  • Self-motivated
  • Able to present, document and explain complex network configurations.


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