Customer Experience (CX)

collaborate. communicate. anywhere.


The ability to effectively enable real-time communication and collaboration within your organisation and between your organisation’s customers and business partners has become the key to becoming an industry leader in today’s competitive business markets. Your organisation’s ability to adapt, your agility, productivity and operational efficiencies rely heavily on a unified approach to communications.

With a converged network, all forms of communication are brought together. Traditional communication tools such as telephony, fax and email integrate with instant messaging, chat and conferencing, creating an always-on, anywhere, anytime – with any device – environment. By utilising these technologies, your business will enjoy reduced costs, improved productivity, better customer experience and more time.

At Borwood, we deliver a scalable, reliable range of communication services over a single point of access.

Hosted Telephony


Choosing the right phone system is an extremely important decision for your business as it determines your scalability, flexibility and agility. Offices with remote employees will benefit immensely with hosted IP Telephony, particularly in the form of cost savings, increased efficiency and business continuity as all employees enjoy exactly the same functionality.

Our hosted telephony services are completely scalable and flexible to business growth. Charges are calculated on a per-user basis and you pay no maintenance or upgrade fees.

The Online Management Portal allows you to add, move or change any of your telephony settings and we have a Business Mobility Extension for smart phones and tablets for on-the-go employees.

SIP Trunking


Session Initiation Protocol (SIP) Trunking ensures fast, reliable communication across all media types and supports voice, video and text communications.  It extends your VoIP telephony to become a complete unified communications and collaboration solution.

SIP Trunking leverages internet services and protocols, thus reducing costs related to setup, installation and upgrades. On-net calls are free, saving you money.

Upgrades are done timeously and SIP trunks can connect to other SIP enabled devices easily.

Unified Communications & Collaboration


Unified Communications & Collaboration is core to business transformation today. It is no longer just about the technology, but rather incorporates a full communications strategy that influences every part of your business.

With Unified Communications, disparate technologies are integrated into one system, teams stay connected and clients have the ability to communicate with you on any voice, video and collaboration media.  Migrations from old to new systems are done without any business interruption or downtime.

Unlock your business’s potential and improve productivity, agility and business processes while saving money.

Call Origination & Termination


Call Origination gives your organization additional flexibility to offer network access using local numbers (also called DID, DDI or geographical numbers) in several calling areas. Callers simply dial a local number, and the call is delivered to your platform using our global voice network.

This service is ideal for conferencing and for contact centres across the globe.

Contact Centre as a Service

________________________________________________________

The way in which customers communicate with businesses has changed. They no longer use only telephones, but also a range of other  channels such as live help, social media and instant messaging to engage.  Globally, this phenomenon has highly impacted contact centres and adapting to it is no longer a luxury, but a necessity.

Borwood’s Contact Centre as a Service solutions are cloud-based, with PCI, HIPAA, SOX 404, POPI and SAS-70 Type 2 Compliance.  Voice and Screen calls can be recorded using 256-bit ES encrypted call recording.

Borwood typically manages the infrastructure and licensing and all costs are included in a monthly rental fee. This means that asset maintenance is outsourced and the business benefits by having all the latest technologies.

Solutions

Networking

Global Ethernet
MPLS IP-VPN Services
Software Defined Networking
Private Circuit Network
Dedicated Internet Access (DIA)
Network Security

Customer Experience (CX)

Unified Communications & Collaboration (UC&C)
Hosted Telephony
Session Initiated Protocol (SIP) Trunking
Call origination and Termination
Contact Centre-as-a-Service (CCaaS)

Cloud

Hybrid, Private and Public Solutions
Hosted Security as a Service (SECaaS)
Business Continuity and Disaster Recovery Planning
Unified Email Management (UEM)

Security

Security Management as a Service (SMaaS)
PCI DSS Compliant Platform
Integrated Endpoint Security Suite
Secure Private Cloud
Unified Threat Management (UTM)

Contact

Mail our Support Centre
support@borwood.com

 

Call us

South Africa +27 876 250 710
United Kingdom +44 870 720 7011
Australia +61 28 015 7612
Singapore +65 3157 3609
Mauritius +230 5254 5478

 

 

 

Contact Borwood today